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Archive for the ‘Web Design Tips’ Category

Why the “contact us” page is crucial for conversions

Tuesday, September 20th, 2011

Why the “contact us” page is crucial for conversions

My favorite web development tips are often those that help you solve problems right under your nose. They’re the easiest things to fix yet they can significantly impact your website’s performances. One such example: the “contact us” page.

Imagine bragging to your friends about that great girl or guy you met the other day. You hit it off, had a wonderful conversation, and you knew right away that you were destined to be together. You were looking your best, you were at your most charming, and you couldn’t have made a better impression.

“That’s great! So, did you give him/her your number?”


Failing to bridge that crucial gap from customer to business owner online with a contact us button is just as bad as forgetting to give your love interest your phone number. Unless you operate a fully automated retail website with a full online purchasing and checkout system, you won’t convert customers if they don’t find you.

It’s amazing how often businesses make this mistake. They spend a huge number of resources on beautifully designed websites, artfully crafted content and well thought out web marketing initiatives, but often give little thought to contact information. Either it’s non-existent, barely visible, buried in a mystery section (i.e. in an About Us page instead of a separate Contact Us page) or included in too few places.

True story: a client I encountered was pulling out all the stops, dropping $2,500 a month on Google AdWords, but the business’ conversion rate remained horrible. The simple, fixable reason: the home page had NO contact information! Even if people were impressed with the company’s services, they had no idea how to receive those services as they didn’t know whom or where to contact.

Assuming you want customers to contact you via information found on your website, consider these simple tips:

1. Put a “contact us” button on your home page, above the fold. Let users know exactly where on your site they can find your phone number and/or e-mail address. Make it possible with a single click.

2. Include your phone number on your home page, above the fold. If you can get away with it, it’s even more effective to prominently feature your key contact info on your home page, not in lieu of a contact page, but in addition to it. If you have a bricks and mortar location, include your physical address.

3. Sprinkle contact listings or buttons at the bottom of pages, too. If you have a page discussing a specific service, it never hurts to remind readers at the end about how they can learn more. “To learn more about [our services], contact us at…” It works! To learn more about this idea, contact me at 416-226-8676! Ask for Ray.

The contact us principle stems from the call-to-action principle. If you want people’s business, tell them exactly how and where they can purchase whatever product or service you have to offer.

Learn more about contact us page best practices.

The ranking of your business, service or product in Google’s search results is critical to your success. Toronto-based content and website copywriting expert Ray Litvak understands the art and science of Search Engine Optimization (SEO) and using the right words in the right way to increase your rankings. Discover how greater exposure on Google can drive more traffic, increase leads and grow your business online. Many of Ray’s clients consistently rank on Google’s first page of results and have grown their business as a result. You can do it too – and it doesn’t have to be expensive. Call Ray locally at 416-226-8676 for a free assessment of your specific needs today. You’ll be glad you did!

What’s in a title? A lot, actually

Thursday, June 30th, 2011

And you thought mattress tags mattered.

Sure, mattress tags are important. So important that we’re afraid we’ll go to jail if we remove them. But any web copywriting enterprise or expert will tell you that some other tags – title tags and meta tags – are infinitely more important.

So much of search engine optimization boils down to the same crucial principle: making sure searchers can find your site in the first place, preferably on the first page of Google and other search engines. But there’s more to it. In the case of title tags and meta tag descriptions, having users find your site in organic search results may not be enough. If you want the right users to click on your page – or anyone, for that matter – your tags should be written to properly reflect exactly what product, service or content you offer.

Partially because of the way many website and content management system “dashboards” are structured, it’s easy to take these tags for granted. The little boxes where we enter the extra information aren’t part of our main content “body,” so they can feel like afterthoughts, right?

It’s important not to treat them that way. In the case of <title> source code, it’s crucial not just to put the title of your company or site, but to include a descriptive tagline or call-to-action with it. “Award-Winning Bakery in Toronto – Tommy’s Bakery” will give searchers a much better idea of what and where they’re searching than simply inserting “Tommy’s Bakery” as the home page title tag. Remember, if you don’t fill out the space, a search engine like Google will try to fill in the gap for you and likely won’t do it was well as you could.

It’s not as common in web content development circles to completely forget a title tag; description meta tags are the fields that get neglected more often. Once again, it may feel like an afterthought, but the information that appears under your title in search results pages is crucial.

Think about your own experiences as a user. Excluding established juggernaut sites like ESPN or CNN, how often do you click a search result that has no information below the title? We much more commonly choose the one full of rich and useful information and tells us more about what we’ll find if we click it. Meta tag optimization is key.

So, what’s in a title? Quite possibly, the difference between high click-through ratesand low bounce rates.

The ranking of your business, service or product in Google’s search results is critical to your success. Toronto-based Content Writer and Local SEO Expert Ray Litvak understands the art and science of Search Engine Optimization (SEO) and using the right words in the right way to increase your rankings. Discover how greater exposure on Google can drive more traffic, increase leads and grow your business. Many of Ray’s clients consistently rank on Google’s first page of results and have grown their business as a result. You can do it too – and it doesn’t have to be expensive. Call Ray locally at 416-226-8676 for a free assessment of your specific needs today. You’ll be glad you did!

The Do’s and Dont’s of Website Success

Thursday, April 9th, 2009

Part 3:

What makes a successful website?  This is a question that has as much complexity as ‘What makes a successful relationship?’   Unlike the latter however, the former is unlikely to require daily of doses of Dr. Phil or Oprah for answers; thank G_d.

The following are some pointers that should help make your site more effective.  Starting with the Dont’s:

Don’t assume that just because you have a great business model, all you need to do is present information as a static, inflexible regurgitation of your mission statement, uniqe selling proposition, or an online catalogue.  If you thought you had competitors locally, just imagine how many you’re competing with globally.

Start with the basics, such as what sets your company apart from other businesses in your field, and highlight those elements. As a popular advertising adage goes, “State Similarities, Emphasize Differences.”  And be prepared to frequently update your site with relevant content including text, visuals, video and sound if relevant.  This gives your customers the impression that your site and business is fresh and dynamic, as well as encouraging repeat visits from customers and search engine spiders – both desirable for any website with designs of success.

Don’t assume that visitors to your website have the same impression of it as you do.  In other words, if you like it, don’t assume everyone else will.  For example, if I thought the same as my neighbour, I’d be eating McDonald’s every other day, wearing spandex and driving a K Car: thankfully, I don’t.  It’s critical to engage in feedback to gain an understanding of what elements people like or dislike about their online experience with your website.  This can mean something as simple as an online form that allows people to comment on its usability – possibly offering something in return for their input – what they would like to see change, if anything, and how you can improve on their overall experience.  Or it may involve something more complex, like a focus group to get feedback and/or having people – other than your spouse – use, navigate and provide feedback on your site; also known as Usability Testing.  Regardless of the method, listening to your customers and providing for their needs can only help to make your website more successful.

Don’t copy other sites, especially those of a competitor.  In addition to ignoring the obvious legal issues that can ensue, this will only make your business look uninspired and lame.  By all means, take a critical look at other sites, ones you frequent or businesses that you know have a successful track record online; just don’t think that replicating their winning formula will automatically translate into success for your site.  The web allows you to be unique and present information in engaging and refreshing ways.  Take advantage of this.

Now, some of the Do’s:

Do your research.  Thousands, if not millions of websites end up in web limbo simply because businesses didn’t understand what they wanted their site to accomplish. So, to prevent this from happening, define the nature of the site.  For example, is its purpose to inform, educate, sell, or all of the above? Will it have a social aspect (i.e. Blogs, Forums)?  Will it be an extension of your bricks and mortar business? Will you need the ability to update it yourself? It’s best to keep the end in mind when starting your web venture – or adventure.  And once you know what you want, be prepared to learn, learn, learn.  Your success literally lies in your hands when it comes to the success of your business website, so don’t venture into the unknown without a good roadmap.

Be flexible.  If you find your site is not doing well, generating little traffic or few sales, change it.  Figuring out what makes your site effective, or ineffective, is crucial.  Spending thousands of dollars on the best designer in town doesn’t automatically mean success, or continued success.   If your site is not performing, find out why and be prepared to do some surgery.

Be sincere.  If you make claims and/or promises on your website – or offline for that matter – keep them.  Nothing destroys a business’ credibility faster than a bad customer experience and/or unkept promises.  The web can be a very unforgiving place, especially for those that fail to meet customer expectations or worse.  Forums and other web communities (see are littered with the the ghosts of broken and un-fulfilled promises past and present. So, as the saying goes, “Under Promise and Over Deliver.”

Ray Litvak
Web Content Writer ~ Toronto, Ontario Canada

Understanding the specifics of website composition

Thursday, April 9th, 2009

Part 2:

Writing online content and utilizing basic design structure for the web requires at the very least a cursory knowledge of the factors that differentiate it from other written genres.  For those venturing into the great unknown of the web, this may seem extremely daunting, as it has unique constructs unlike any form of text you may have experienced before; things like keyword and search engine optimization, image mapping, hyperlink and HTML.

This doesn’t mean you need to get a master’s degree in ‘webology’ however.  After all, you don’t have to know how an internal combustion engine works to drive a car, but if you don’t at least know that it regularly needs oil, gas and air in the tires, you’re not going to get out of the driveway, much less make that cross country road trip.

The beauty of the internet lies in the fact that it’s simply the greatest resource tool ever created and making use of it wisely can provide a wealth of information that can give you all the necessary guidance you’ll need to create a website yourself   A great comprehensive guide to web terminology can be found at

This site is invaluable for novice web production, as it gives concise descriptions of common web terms, as well as links for easy to follow, step by step tutorials on how best to incorporate these elements into your site. 

A resource tool like this helps ease the anxiety of feeling like a stranger in a strange land when it comes to getting a basic understanding of how to make your website the best reflection of what your company is, and how it’s best situated to serve the needs of your customers.

Ok, so now that you have a basic understanding of what is involved in getting your website started, what now?  If you’ve decided that it’s not as complex as you thought, and you don’t have the budget for a professional web designer, how do you go about it?  For the inspired do-it-yourselfer, visit

This site is great at providing easy to understand tutorials on designing websites for both amateurs and professional designers alike.  The core of the site is a 48 step instructional guide on HTML design that covers literally everything you’ll need to know about producing an effective website.  Not only that, but it provides additional resource links for things like do it yourself ebooks, a Webmaster certification program and directories and submission services, some of which are available for a nominal fee, but most of the information is gratis.

Happy Designing!

Ray Litvak
Online Writer ~ Toronto, Ontario Canada 


Tuesday, April 7th, 2009

Part 1:

So, after much thought, debate, soul searching and presumably many memos, meetings and conferences, not to mention infinite cups of coffee, your company or business has decided to take the plunge and join the rest of the planet online.   In other words, you need/want/must have a website devoted to your enterprise.

Like many newbies entering the web for the first time, or even if you have an established site, but it isn’t generating the volume of traffic you anticipated, or you just want to update or improve on your current site, there are initially more questions than answers about how to make the darn thing work for you.

Relax; it’s really as easy as ingesting the contents of the average 40 volume encyclopedia.   I’m joking of course, but for many, that’s certainly how it seems.  To give you an idea of what it really entails, this is the first of a 4 part primer on what you need to know.   The real trick to it is to simplify the process, and these are some basic elements to consider;

 1) Recognize the essential requirements for your site, and what you want it to accomplish.

For many businesses, the idea of a website seems like a natural extension of your mission statement, but the reality can be more challenging than you think, especially if there’s no clear idea of what you expect from it.   Don’t make the mistake of assuming some flashy graphics and web slang will get the job done; it’s all about understanding the nature of your business and then getting that across in an effective and engaging manner.

This essentially means that you have to understand your customers or clientele, and what would interest them in your business over that of your competitors.  It’s not merely a matter of undercutting, but of highlighting the features and benefits of your business over any other in the market.

This may seem like common enough business practice, but it involves a dedicated recognition of who your customers are, what their needs are, how best your company addresses those needs, and how your website can distinguish and demonstrate these elements to your best advantage.

Many companies wrongly assume that throwing up a bunch of pictures of your products, while ramming home the idea that your prices can’t be beat is all it takes.  If your average customer is affluent, more concerned with quality than cost, or is more interested in long term service i.e. product or tech support rather than the price point, then making this the focus of your site will not serve your business well.

So begin with your customer, their interests and needs, what attracts them to your business and what keeps them coming back to you, and incorporate that into the structure of your site; it’s not only a more pragmatic approach to getting your message out online, but it’s a more logical way to reach those who are looking to find you as well.

It’s also a good idea to investigate your competitors’ sites as well, not only to see what approach they employ, but also to ensure that you differentiate from them in both content and style.

There are literally reams of online information available about getting your site off the ground, which are invaluable if you’re a small business that has a finite budget available, which I’ll cover in part 4. 

If your budget is more substantial, I recommend you consider a professional web designer, but shop around and get some referrals before settling on one, as there are unfortunately a good deal of shysters out there that can make your first web design experience about as pleasant as a colonoscopy, as many have found to their chagrin.

Ray Litvak
Web Content Writer ~ Toronto, Ontario Canada


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